RETURNS: Raggedys by Diane offers a 100% 14-day money back guarantee. Just send your item(s) back to us, in its original condition, and we will refund your purchase less shipping and handling. Original shipping charges will not be reimbursed.
Personalized items, cut fabric, drop shipped items and special orders are non-refundable. We can not except returns on items that smell of cigarette smoke (or other odors) or covered with pet hair.
*Shipping charges will be refunded if it is the fault of Raggedys by Diane.
US DOMESTIC BUYERS: We do not begin on a set of dolls until payment has been received, so please allow 6-8 weeks after payment has been received for shipping. We use the United States Postal Service (USPS) for most shipping. Insurance and delivery confirmation is included in shipping cost. We will also ship USPS Priority to APO addresses.
CANADIAN BUYERS: All packages are shipped United States Postal Service (USPS) First Class International. Tracking is not available with this method.
INTERNATIONAL BUYERS: All packages are shipped United States Postal Service (USPS) First Class International. Tracking is not available with this method. Sorry, but we DO NOT SHIP to Nigeria or Indonesia.
CUSTOMS AND DUTIES: All Canadian and International shipments may also be subject to customs and duties and we will not be responsible for these fees. All custom forms will be filled out with the price you paid for your item(s). For more information about customs and duties please check with your Country for current rates.
HANDLING: A $2.00 handling charge will be added to each order.
Personalized items, cut fabric, drop shipped items and special orders are non-refundable. We can not except returns on items that smell of cigarette smoke (or other odors) or covered with pet hair.
*Shipping charges will be refunded if it is the fault of Raggedys by Diane.
US DOMESTIC BUYERS: We do not begin on a set of dolls until payment has been received, so please allow 6-8 weeks after payment has been received for shipping. We use the United States Postal Service (USPS) for most shipping. Insurance and delivery confirmation is included in shipping cost. We will also ship USPS Priority to APO addresses.
CANADIAN BUYERS: All packages are shipped United States Postal Service (USPS) First Class International. Tracking is not available with this method.
INTERNATIONAL BUYERS: All packages are shipped United States Postal Service (USPS) First Class International. Tracking is not available with this method. Sorry, but we DO NOT SHIP to Nigeria or Indonesia.
CUSTOMS AND DUTIES: All Canadian and International shipments may also be subject to customs and duties and we will not be responsible for these fees. All custom forms will be filled out with the price you paid for your item(s). For more information about customs and duties please check with your Country for current rates.
HANDLING: A $2.00 handling charge will be added to each order.
